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RETURN POLICY

1) Management must authorize all returns. Contact us for an authorization
number before shipping back any merchandise.

2) Returns are permitted within 7 days from the date of purchase (we do
not accept returns or exchanges on items that can constitute a health
risk). All Shipping, Handling and Insurance charges are not refundable
under any circumstances for any reason. We reserve the right to charge
a minimum 15% re-stocking fee on all returns.

a) All returns must include original factory box, original factory
packaging (foam plastic wrappings, etc.) blank unfilled warranty
cards, all instruction booklets and paperwork. Do not deface original
factory cartons or packaging in any manner. We will not accept a return if packaging is not in its original condition.

b) All returned merchandise must be in its original mint and clean condition. Returns on damaged or scratched merchandise will not be accepted.

c) To ensure the safety and health of our customers we do not accept
returns or exchanges on items that can constitute a health risk or any
item that comes into contact with ANY bodily fluid. Once these items
leave our warehouse, we consider them to be used and non-resalable.

d) All returns must include all the factory accessories that came with
the item. No returns will be accepted if any packed accessories are
missing.

e) All returns must be authorized by us, contact us for an authorization
number and instructions prior to shipping any goods back. With your
return, enclose the original receipt or a copy of it. Also include a
brief letter of explanation of why the merchandise is being returned
and state your request for either a refund or an exchange. Include the
authorization number on the letter, and on the outside of the shipping
box (on the shipping label).

3) Your receipt is good for all manufacturers’ warranties (when
applicable).

4) Your receipt will be necessary for any future warranty or insurance
claims you may need to make. Please keep it in a safe place. We cannot
issue duplicate receipts.

5) Repairs on defective merchandise are handled by the manufacturer and
not by us, unless otherwise indicated on the receipt.

6) If any item arrives damaged due to shipping, immediately contact the
manufacturer. Keep all shipping cartons; and contact our customer
service immediately.

7) We reserve the right to limit quantities.

8) All images are for illustration only, and may not represent the product
described.

9) We are not responsible for typographical errors.

SHIPPING POLICY

Please allow 1 to 3 business days for an order to be processed (prior to shipping). If we require additional time we will update your order status accordingly. Since shipments do not ship on Saturdays or Sundays (even for express shipping), the actual delivery date may differ from the estimated transit time. For example: an overnight order leaving our warehouse on a Friday will not arrive until Monday, even though it has a one day transit time.

Contact Us

Proudly Serving Montreal & Toronto
+1 (888) 718-7774 (Toll-Free)
info@aquacansystems.ca
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